FAQs

DELIVERY

What shipping methods are available?
We send all orders under £20 using Standard Royal Mail 1st class service & all orders over £20 using a Tracked Delivery Service.

What is the dispatch time of my order?
We aim to dispatch all orders 1-2 days after receiving your order. During peak periods there may be a slight delay.

Where do you deliver?
We currently only ship to mainland UK. If you are outside of the UK and would like to purchase our cards, please contact us and we can quote on delivery.

How is the shipping cost calculated?
1 Card – £1.95 Standard Royal Mail
Under £20 - £3.50 Standard Royal Mail
Over £20 – Free Postage Tracked Delivery. Tracking details will be provided in your dispatch email notification. 

My order hasn’t arrived
Please allow 5 working days for Royal Mail & 3 working days for a tracked order to arrive. In the event that your order has not arrived after 5 days please contact us.

RETURNS

If you are not 100% happy with your online purchase, you can return it to us, within 30 days of receipt. Any cards being returned must be sent in their original packaging and in an unused condition. Please email hello@pigmentbypost.com stating your order number, full name, delivery address, item being returned and reason for return. A member of our team will then advise you on next steps. Please note that postage fees are non-refundable.

Can you write and send a card for me?

Unfortunately, at present we do not currently offer this service.

How many cards do I have to buy?

There is no minimum order – you can buy a single card if you wish.

How do I become a stockist of your cards?                                                        

If you would like to stock our cards, please visit www.pigmentproductions.com for our trade website. 

SUSTAINABILITY 

Are all your cards recyclable?

Yes – as part of our sustainability initiatives, we’ve ensured that all our greeting cards are recyclable.

Are your cards created sustainably?

Yes, as well as being recyclable, all our packing is plastic-free and our cards are printed on boards from sustainable forests, as certified by the Forest Stewardship Council. We also print using vegetable inks.

Where are your cards manufactured?

Our cards are designed, printed and manufactured in the UK. Our supply chain is local too, which helps us keep our carbon footprint low.

OUR CREATIVE TEAM

Do you work with independent artists?

As well as our amazing in-house team, we do collaborate with a network of talented and unique, independent artists. We love the variety it brings to our cards and we’re passionate about supporting creative talent.

CARD BUNDLES

Are greeting card bundles good value?

All our bundles offer value for money as they work out less than purchasing them as individual cards. You get more and spend less. Check out our existing bundles for occasions, birthdays or just because sends, or curate your own unique collection.

Can I select my own birthday cards for a bundle?

Our curate your own collection options mean you can pick from a variety of cards and select your own personalised bundle. You can get 4 for 3 on all single cards. It means you’ll get to choose and mix and match the perfect cards for whatever occasions you might need them for. 

What cards should I keep for different occasions?

Having a variety of greeting cards stocked up means that you’ll never have to make a last minute dash to the shop. Having a selection of birthday cards at home is always handy, but it’s also a good idea to have some occasion cards ready for those spontaneous life moments as well. Congratulations cards, new baby and even some for moments of support like Thinking of you or sympathy cards are worth having, just in case. 

CHRISTMAS CARDS

Are your Christmas cards made in the UK?

Our Christmas cards are designed and manufactured in the UK and it’s something we’re very proud of. Our luxury cards feature designs by independent artists and the specialist greeting card designers from our in-house team. 

Should you send Christmas cards to colleagues?

Giving Christmas cards to the people you work with is still a very common practice. Many people purchase Christmas multipacks and bundles so they can send multiple cards, while saving on costs. 

Should you send Christmas cards to neighbours?

A lot of people enjoy dropping a card through a neighbour’s letter box as a nice, festive gesture. For some, it can depend on how well you know them, but others see it as a tradition. If you don’t know names of some of the neighbours, you can just add a “Merry Christmas, from [Your name] at [your house number]”. It can also be a great way to get to know the people living around you.

Are your Christmas cards recyclable?

Yes, all of our Christmas cards are recyclable.

When should I send Christmas cards?

People generally send cards in the two weeks before Christmas, but if you’re posting them, you need to check delivery dates and factor that in also. 

ART CARDS

What are art cards?

Our art cards feature a curated selection of famous art prints, unique hand drawn illustrations, hand lettering and painted designs. Each of the cards we’ve chosen for our collections is a beautiful example of the skill and care taken by the artist and they’re a wonderful send for any occasion. 

Can you frame your art greeting cards?

 Our blank art cards lead with beautiful designs and they’re versatile, because they’ll make the perfect framed print to complement your home décor. 

Where can I buy illustrated greeting cards?

Our illustrated greeting cards are hand drawn by independent artists and every pencil stroke shows the care and craft of the artist. We have a range of hand illustrated designs for birthday cards, occasions and in our luxury blank selection as well. 

TYPOGRAPHICAL CARDS

What are typography cards?

Our typographical cards are all about the lettering. Whether it’s bold and beautiful modern fonts or hand lettered styles, they can range from beautifully minimal with simple sentiment to fun and funny quotes. 

BIRTHDAY CARDS

What makes your birthday cards unique? 

Our online selection of birthday cards is hand curated. We’ve chosen carefully from our ranges and created collections of luxury cards for birthdays. Each card features unique designs that will make for a really special send for milestone birthdays and everything in between.  

FRIENDSHIP CARDS

What are good cards for long-distance friends?

It can be tricky to keep in touch when there are many miles between you, but touching base with a card is a great way to reach out. Some people like to send a “hello” a “thinking of you” card, a compliment or even something you’ll both find funny and that reminds you of the times you’ve shared. There are some ideas in our blog for ways that you can reach out to friends you might not have seen in a while, or that you don’t see as often as you’d like. 

What are good cards to send to a friend having a hard time?
A thinking of you card or an encouragement card can be a small gesture of support that means a lot to someone who needs it. Sending something complimentary or funny can also be a nice way to send a little pick me up to the person. 

JUST TO SAY CARDS

What is a just because or just to say card?

A “just because” or “just to say” card often doesn’t need a reason to be sent – some see it as a random act of kindness, a way to touch base or to bring a smile to someone’s face. It can also let someone know you’re thinking of them, or that you miss them. Some people like to send a humour card just because the joke reminds them of the recipient or a time they’ve shared. 

What’s the difference between just to say and thinking of you? 

A thinking of you card can be more of a support send in difficult times, but not exclusively. It can literally be for someone who has been on your mind and you maybe haven’t spoken to in a while. 

WEDDING AND ANNIVERSARY CARDS 

When should you give a wedding card?

If you’re attending a wedding, there’s often a basket, a table or a card box somewhere you can put the card for the happy couple while you all enjoy the day. If you just want to send a card to the newlyweds to wish a congratulations or send them best wishes, people tend to send a couple of weeks before the wedding or a couple of weeks after. 

CONGRATULATIONS AND ENCOURAGEMENT CARDS

When should you send an encouragement or support card?

These types of sends can be for people working towards something (i.e. an exam or an achievement) or for people having a tricky or hard time who need a bit of a boost, inspiration and to know that someone supports and believes in them. 

NEW BABY

Should I write a new baby card to the baby or to the parents?

It’s common for people to include a welcome message for the baby, but also to congratulate the parents on their new arrival. 

How long after a baby is born should you send a card?
Most people send a new baby card in the first month following their arrival, but it’s fine to wait a little longer if you’d rather give it in person. 

If you have any further questions, please contact us by email at hello@pigmentbypost.com, by phone on 01423520098, or by post at Pigment Productions, Chadwick House, The Old Stables, Harrogate, HG12AN.

Pigment Productions LTD (05968987)